This notice explains how Tovavo collects, verifies, uses, stores and discloses information when a business or its representative applies for Tovavo voice, numbering or related services.
Scope
This notice applies to information provided through the Tovavo service application, supplied later during due diligence, or obtained from public and authorized verification sources. It applies to applicant businesses, their representatives, beneficial owners, control persons, regulatory contacts and other individuals identified in an application.
It does not replace any privacy terms that may apply after an account is approved or any notice provided by a verification provider when Tovavo later requests identity documents through a separate secure process.
Information collected
Tovavo may collect business identity and registration details, tax and regulatory identifiers, addresses, websites, operating history, ownership and control information, contact details, service requirements, traffic profiles, calling use cases, consent practices, fraud controls, FCC and Robocall Mitigation Database information, claimed exemption information, application certifications, typed electronic signatures, submission timestamps, IP addresses, and browser or device information used to create an audit record.
The initial online application is not designed to collect passwords, payment-card information, Social Security numbers, passport numbers, birth dates or copies of identity documents. Applicants should not enter that information into free-text fields. If additional evidence is needed, Tovavo will provide separate instructions after verifying the business contact.
How information is used
Tovavo uses application information to evaluate eligibility, perform know-your-customer and know-your-business review, verify authority and telephone-number rights, assess fraud and spam risk, classify tax and regulatory status, generate and authenticate signed application records, plan network capacity, develop commercial terms, respond to questions, maintain compliance records, and protect Tovavo, communications networks and the public.
Submitting an application does not guarantee approval, availability, pricing or any STIR/SHAKEN attestation level.
Independent verification
Tovavo may compare submitted information with company registries, FCC and USAC records, the Robocall Mitigation Database, numbering and caller-identity records, sanctions and watchlists, business websites, professional profiles, credit and fraud-risk sources, court and enforcement records, and other lawful public or authorized sources.
Tovavo may contact an applicant through independently verified contact information and may ask for additional records when information is incomplete, inconsistent or presents elevated risk.
Security and retention
Tovavo uses administrative, technical and physical measures designed to protect application information. Online application content is encrypted during transmission and stored in encrypted form with restricted administrative access. No system can guarantee absolute security.
Tovavo retains application information, signed PDFs and associated audit records for as long as reasonably necessary to evaluate and document the relationship, meet legal and regulatory obligations, prevent repeat abuse, resolve disputes and protect legitimate business interests. Retention may differ based on whether an application is approved, rejected, withdrawn or associated with a compliance incident. Private customer download links expire, but Tovavo's protected compliance copy may be retained longer.
International applicants
Tovavo is based in the United States. Information submitted by an applicant outside the United States will be transferred to and processed in the United States, where privacy laws may differ from those in the applicant's country. Tovavo processes information as necessary to take requested steps toward a business relationship, satisfy legal and compliance obligations, and pursue legitimate fraud-prevention and network-protection interests, and relies on consent where applicable.
Rights and choices
Subject to applicable law, an individual may ask Tovavo to confirm whether it holds their application information, request access or correction, object to or restrict certain processing, request deletion, or withdraw consent where processing relies on consent. These rights may be limited by legal, regulatory, security, fraud-prevention and recordkeeping requirements.
To make a request, contact [email protected]. Tovavo may verify the requester's identity and authority before responding.
Contact
Questions about this notice or Tovavo's handling of applicant information may be sent to [email protected] or mailed to Tovavo at the address below. Tovavo may update this notice as the application process, services, laws or verification practices change.
Kalispell, MT 59901, US